Terms and Conditions


  • Voucher valid for three (3) years from the date of purchase/issue.
  • Vouchers must be used prior to the expiry date; the amount automatically expires and is not retrievable.
  • Bookings are subject to availability.
  • The voucher is non-refundable and the amount is not transferrable and cannot be redeemed for cash.
  • No credit or change can be given on unused amounts on the voucher.
  • A voucher is not replaceable if lost, stolen or destroyed.
  • Vouchers that have been altered in any way will not be accepted.
  • Bookings must be made directly with Mercure Gold Coast Resort’s reservations team – quote the voucher number when booking & present it on arrival.
  • The voucher holder is responsible for ensuring the restaurant/day spa is open on the preferred date and booking prior to arrival at the resort to guarantee an appointment.